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By working with Customology, we’ve taken control of the customer lifecycle, creating a path to repurchase that continues the conversation with customers, in a relevant way that ultimately influences repeat treatment behaviour, taking the pressure off operations and builds sustainable growth.
By turning our transactional data into a single view of the customer, Customology has revealed key behavioural insights and significant commercial opportunities which have validated and helped shape our marketing and business strategies.
Customology resolved our business needs and improved our customers’ experience through their custom blend of insight, innovation and intelligent solutions.
With Customology we now have a best-in-market program which is driving customers into stores and keeping our franchisees engaged
Customology's end-to-end service in data insight, intelligent reporting, and multi-channel communications has allowed us to blend our offline and online activity seamlessly to optimise customer retention.